Last Updated: June 2026

Introduction

Coached by Riaan is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at coachedbyriaan.co.za, use the Coached by Riaan mobile app, contact us, or use our coaching services.

By using our website, app or providing your information to us, you agree to the practices described in this Privacy Policy.

Who We Are

Coached by Riaan Owned and operated by Riaan Allison

Riaan Allison is a registered Physiotherapist, High Performance Sport Scientist and Strength Coach practising in Cape Town, South Africa.

Services include:

  • Personal Training
  • Online Coaching
  • Hybrid Coaching
  • 12-Week Reset Programme
  • Physiotherapy-Informed Rehabilitation Coaching

Service Areas:

  • Tokai and the Southern Suburbs
  • Cape Town
  • Online Worldwide

Information Officer: Riaan Allison Email: hello@coachedbyriaan.co.za WhatsApp: +27 79 246 0695 Website: coachedbyriaan.co.za

Information We Collect

We may collect personal information that you voluntarily provide, including:

General Personal Information

  • Full name
  • Email address
  • Phone number
  • WhatsApp number

Special Personal Information, Health and Body Information

As a registered Physiotherapist and coaching practitioner, we may collect information that qualifies as special personal information under POPIA, including:

  • Health history and medical conditions
  • Injury history and rehabilitation information
  • Physical assessment data
  • Body composition measurements
  • Fitness and performance data
  • Lifestyle and exercise history
  • Training preferences and goals

This category of information is afforded a higher level of protection under POPIA. We only collect health-related information where it is necessary to provide safe, effective and personalised coaching or physiotherapy-informed services.

The Coached by Riaan App

The Coached by Riaan app is available on iOS and Android and is used to deliver coaching programmes, training plans and communication to clients.

What the App Collects

Health and Fitness Information The app may collect health information and fitness information relevant to your coaching programme.

Device or Other IDs The app collects device identifiers to support app functionality and account management.

App Info and Performance The app collects crash logs for analytics purposes to identify and resolve technical issues and improve app performance.

Data Sharing

The app does not share your data with third parties.

Data Security

Data transferred through the app is not encrypted in transit. We recommend that you use secure and trusted network connections when using the app.

Data Deletion

You have the right to request deletion of your data collected through the app. To submit a deletion request, contact us at hello@coachedbyriaan.co.za or via WhatsApp on +27 79 246 0695.

Lawful Basis for Processing

We process your personal information on the following lawful grounds:

  • Contractual necessity to fulfil our obligations under a coaching or service agreement with you
  • Consent where you have provided express consent for specific processing activities
  • Legitimate interest to operate and improve our business and services
  • Legal obligation to comply with applicable South African law, including HPCSA regulations and POPIA
  • Professional duty as a registered health professional, Riaan Allison is bound by the confidentiality and ethical obligations of the Health Professions Council of South Africa (HPCSA)

How We Collect Information

We collect information through:

Website and App Forms

When you submit contact forms, consultation booking forms, coaching application forms or newsletter sign-up forms. Forms on our website are powered by Zoho Forms and Zoho Campaigns.

The CBR App

When you use the Coached by Riaan app on iOS or Android to access your coaching programme, log training data or communicate with your coach.

Direct Communication

Information may also be collected when you contact us through WhatsApp, email, phone calls or social media messaging.

Website and App Usage

Certain information may be collected automatically through cookies and analytics tools, including IP address, browser type, device information, pages visited and time spent on pages. This is managed through Google Analytics.

Why We Collect Your Information

We collect personal information to:

  • Respond to enquiries and consultation requests
  • Assess coaching and service suitability
  • Provide personalised training, coaching and rehabilitation plans
  • Deliver and manage your coaching programme through the app
  • Communicate regarding services, appointments and progress
  • Maintain accurate and complete client records
  • Send newsletters and fitness content where you have subscribed
  • Improve our website, app and services
  • Identify and resolve technical issues in the app
  • Meet our legal, professional and regulatory obligations

How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration.

Information may be stored using:

  • Zoho Forms and Zoho Campaigns
  • Google Workspace for email and administration
  • The Coached by Riaan app platform
  • Cloud-based business administration systems
  • Password-protected physical and digital records

Access to personal information is limited strictly to Riaan Allison and any authorised service providers who require it to deliver services or support business operations.

As a registered Physiotherapist, Riaan Allison is bound by strict professional confidentiality obligations under the HPCSA Ethical Rules of Conduct. Health-related information is treated with the highest level of discretion and confidentiality.

Please note that data transferred through the app is not encrypted in transit. While we take reasonable precautions, no online or mobile system can guarantee absolute security.

Sharing Information With Third Parties

We do not sell, rent or trade your personal information.

Your information may be shared with trusted service providers where strictly necessary to operate our business, including:

  • Zoho for online forms, enquiry management and newsletter distribution
  • Google for analytics, email services and business administration
  • WhatsApp (Meta) for client communication and support

The Coached by Riaan app does not share user data with third parties.

These service providers process data according to their own privacy policies and are required to handle your information responsibly.

We will not share your health or body composition information with any third party without your express consent, except where required by law or by our professional obligations as a registered health practitioner.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide coaching and physiotherapy-informed services
  • Maintain complete and accurate client records
  • Meet our legal and professional obligations
  • Resolve disputes and support business operations

Health-related records are retained in accordance with the minimum retention periods required by the HPCSA, which is generally a minimum of six years from the date of the last entry, or until a minor client reaches the age of 21 years, whichever is longer.

When information is no longer required, reasonable steps will be taken to securely delete or anonymise it.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act 4 of 2013, you have the right to:

  • Access your personal information that we hold
  • Correction of inaccurate, incomplete or outdated information
  • Deletion of your personal information where it is no longer necessary or lawfully retained
  • Objection to the processing of your personal information in certain circumstances
  • Withdrawal of consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
  • Complaint to the Information Regulator of South Africa if you believe your rights have been violated

We will respond to all reasonable requests within a reasonable timeframe and may request verification of your identity before processing certain requests.

Information Regulator of South Africa

If you are not satisfied with how we have handled your personal information or your request, you have the right to lodge a complaint with the Information Regulator:

Information Regulator (South Africa) Website: www.inforegulator.org.za Email: inforeg@justice.gov.za Phone: 010 023 5207

Accessing or Updating Your Information

To access, update, correct or request deletion of your personal information, including data collected through the app, please contact:

Riaan Allison – Information Officer Email: hello@coachedbyriaan.co.za WhatsApp: +27 79 246 0695

Cookies

Our website uses cookies to improve user experience and to understand how visitors use the site. Cookies may be used for website functionality, analytics and performance tracking, and improving website performance.

You can choose to disable cookies through your browser settings, although some website features may not function correctly if you do so.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Last Updated date. We encourage you to review this page periodically.

Contact Us

Coached by Riaan Information Officer: Riaan Allison

Website: coachedbyriaan.co.za Email: hello@coachedbyriaan.co.za WhatsApp: +27 79 246 0695

We are committed to handling your information responsibly, confidentially and in full accordance with POPIA and our obligations as a registered health professional under the HPCSA.